We really hope that you love your ORIA SWIM items as much as we do, But if for some reason, you would like to make an exchange or return please see the following;

Any returns and exchanges must be done within 14 working days of receiving the order. Under EU law as a customer you have a right of withdrawal for 14 days after receipt of the goods, The returned items must be unused and in original condition. Due to hygiene safety reasons any items that have been worn cannot be returned for a refund. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer at their own cost.

If you would like to arrange an exchange for an item please contact us at hello@oriaswim.com within 14 days of receiving your order.

• We offer one (1) free exchange per order; where we will send your new items free of charge. If you wish to make a second exchange, we will not cover the shipping costs to send you your new item/s
• You may exchange your item/s for an alternate style, size or colour. Any price differences in items will be refunded or a payment request sent depending the circumstances.
• We do not cover the return shipping cost, you will be required to arrange & make payment for the return shipment

If you would like to make a return, please email hello@oriaswim.com within 14 days of receiving your order

Please note the following:

• We do not cover the return shipping cost, you will be required to arrange & make payment for the return shipment
• We're unable to accept any returns beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected and returned back to you at your cost
• When you ship your return, we highly recommend you use a tracked service and keep proof of postage for further reference. ORIA SWIM are not responsible for lost packages without tracking or proof of shipment.
• If returning your package from outside of the EU you are required to complete any customs document correctly stating that you are returning a package to Italy and that the item/s are of Italian origin (RESO MERCE). Any VAT / DUTY we incur as a result of incorrect labelling will be deducted from your refund.
• To cover handling costs any returns of complete orders (all items) that were eligible for free shipping will have the original shipping costs deducted from the refund.

If you do not make the return request & ship the return within 14 days we cannot offer a full refund, depending circumstances we may grant you and exchange or store credit at our discretion.

In the unlikely event your item is damaged or faulty we can offer a free exchange, 110% store credit or a complete refund. Please contact us at hello@oriaswim